Terms of Service

Last updated: 23 September 2026

These terms govern your use of Newcollab on newcollab.co and app.newcollab.co. By creating an account or using the site you agree to them. If you do not agree, do not use Newcollab. Privacy practices are in the Privacy Policy.

1. The product

Newcollab helps creators find brand PR and paid UGC, and helps DTC brands run gifted UGC rosters. It includes:

A public directory of brands with PR application routes.
Creator accounts: My Kit, gifted PR apply, pitches, Timeline, Polly, and paid UGC listing cards.
Creator Pro: a paid subscription (currently advertised at $19/month) with extra apply credits and a monthly gifting-campaign placement as described in-app.
Brand Gifted UGC: a branded roster, lock-and-ship CSV, and 6-month commercial usage on delivered files. First campaign is free of platform fee (product and shipping only); then $299/month if the brand opts in. We do not auto-bill that seat.

Newcollab is not a paid-per-video marketplace, not an escrow for creator invoices, and not a full-service UGC agency. Brands do not pay creators through Newcollab for gifted campaigns. Third-party paid UGC cards link out to the source brief.

2. Eligibility and accounts

You must be at least 18 (or the age of majority where you live) to apply for gifted PR, connect a professional Instagram or TikTok account, or buy a paid plan. You must provide accurate information and keep your password and connected logins safe. You are responsible for activity on your account. We may refuse, suspend, or close accounts that are fake, abusive, or underage.

3. Creator terms

Directory unlocks and gifted applications use credits as shown in the app. Free credits are limited; Pro extends them. When you apply to a gifted roster you agree, unless the in-app brief says otherwise:

The collab is gifted product, not a cash fee.
If they ship: one organic post on your account plus one UGC file (photo or video) the brand can download, within 4 days of receipt.
The brand gets 6-month commercial usage of that UGC (ads and their channels). You keep ownership. No exclusivity and no royalties during that term.
You are added to their gifted list. Being on the list means they may pick who gets a box — it is not a shipping guarantee.

You must disclose gifted or paid content as required by the FTC, ASA, and the platform you post on. Metrics you show must not be fake. Polly drafts pitches and advice; you send them. You are responsible for what you send brands.

4. Brand terms

Brand roster seats work as described on /brands/pr-packages: you select creators, lock, export shipping, gift product, and receive UGC with 6-month commercial usage. Creators keep copyright. You do not get perpetual ownership unless you strike a separate deal off platform. Honor shipping and selection in good faith. Do not scrape the creator pool or spam applicants.

5. Subscriptions, credits, and refunds

Paid plans are billed by Stripe (or PayPal where a legacy checkout still runs). Creator Pro renews until you cancel in Account Settings or by emailing team@newcollab.co. Cancellation stops future renewals; it does not refund the current period unless we failed to deliver a promised gifting-campaign placement that month — in that case email us and we will place you on the next campaign or refund that invoice, as stated in the Pro offer.

Brand $299 seats are opt-in after the free first campaign. We do not auto-bill that product. Cancel a paid brand seat by emailing team@newcollab.co. Usage already granted on delivered content continues for its 6-month term.

6. Polly and listings

Polly is an automated assistant. Replies can be wrong. She is not legal, tax, or immigration advice. Paid UGC cards are scraped or sourced listings; availability, pay, and the application are controlled by the third party. We do not guarantee a brand reply, a PR box, or a paid job.

7. Intellectual property

You keep your content. You grant Newcollab a license to host, display, and match it so the product works (kit, applications, roster, emails). Gifted usage rights between you and a brand are the ones you accept at apply time (section 3) or in a later written deal. Newcollab’s name, site, and software stay ours. Do not copy the directory or creator pool for a competing scrape.

8. Acceptable use

Do not: scrape at scale, create fake engagement or fake kits, harass users, upload malware, attempt to access other accounts, or use Newcollab to send spam. We may remove content or close accounts that break these terms or the law.

9. Disclaimers and liability

The service is provided as is. Brands, creators, and third-party listing sites are independent. To the fullest extent allowed by law, Newcollab is not liable for lost profits, lost deals, or indirect damages, and our total liability for a claim is limited to the fees you paid us in the 12 months before the claim (or $50 if you paid nothing). Some places do not allow these limits; in those places they apply only as far as the law allows. Consumers keep any mandatory rights they cannot waive.

10. Changes and contact

We may update these terms and the product. The date at the top will change. Continued use after a material update means you accept the new terms. Questions, cancellations, and disputes: start with team@newcollab.co.